General Terms and Conditions

Due to circumstances beyond the control of the rental depots, it may be neccessary to substitute motorhome models. The depot will endeavour to give you the same type of motorhome.

Please note that when you pick up your motorhome, you will sign a contract with the rental depot. In the case of accidents and/or disputes, you should contact the depot. We will endeavour to facilitate communications, but your contract is with the depot.

These are the general terms and conditions for making a booking with Italy Motorhome Hire. Please note that individual Motorhome Rental Locations will have additional terms and conditions, which are available in the Booking Engine.

If you need any assistance, don't hesitate to contact us.

Driver Age and Licence Requirements

Vehicles can be driven by the customer or by any of the people indicated in the rental contract provided they are in good physical and mental condition and meet the driving prerequisites laid down by the laws of the countries in which the vehicle is being used. Minimum driving age is 21 and maximum age is 70. Driver must have had his/her driver’s license for at least two years.

Booking and payments

The booking must be accompanied by a down payment amounting to 30% of the anticipated total for the rental, with a minimum of 150 Euro. The balance shall be paid 40 days before departure. Should the customer not be able to pick up the vehicle, cancellation penalties will be charged.

The terms of payment are as follows : 30% upon reservation with a minimum of 150 Euro. The balance is to be paid 40 days before departure or else the reservation will be cancelled. If the booking is made with less than 40 days notice, we will charge the full amount upon reservation.

Italy Motorhome Hire charges a booking fee per booking. This fee is already included in the prices quoted on the website.

Cancellations

If the case of cancellation, the following conditions apply :
from the date of reservation to the 60th day before departure : no fee,
from the 59th to the 40th day before departure : 30% of the total cost is charged,
from the 39th day to the departure date : 100% is charged.

The day we receive the cancellation message is the actual date for computing the amount of the Cancellation Penalty.

Guarantee deposit

The rental of the vehicle is subject to the laying down of a guarantee deposit before actually using the vehicle. This deposit shall be in the form of a cheque or credit card order and stands as a guarantee for the payment of damages and the deductible sums not covered by the vehicle’s insurance. The guarantee deposit shall be returned within 7 days of the drop off of the vehicle, less any damages caused to the vehicle itself. The amount of the deposit varies from depot to depot. Please see the depot information pages for details.

Alterations to Booking

All alterations to a Booking that has been confirmed will incur a penalty charge of Euro 50.

Insurance

The rental fee includes civil liability, theft, fire and accidental damage insurance. Deductible sums vary from one Rental Center to another. There is no insurance coverage for damages to furnishings or accessories nor for damages caused by negligence or misconduct.

Provision of Vehicles

The Rental Center guarantees it will supply a motorhome belonging to the category chosen by the customer. The rental Center has the option of replacing the vehicle with one of a higher category, without additional costs for the customer.

Restriction on Travel

Vehicles cannot be driven outside the EU, unless written authorization is obtained from the Rental Center at the time of the booking.